AI VOICE ASSISTANT FOR FMCG SALES
Smart customer visits in field SALES
Field staff in FMCG sales face the same challenge every day: finding relevant information in the CRM system with limited preparation time. Travel time often goes unused, and important information frequently has to be researched in the parking lot. At the same time, expectations for fast, personalized customer service are rising. Systems are available, but cannot be operated safely while driving. Our AI Voice Assistant makes field service smarter and more flexible.
An intuitive voice control system makes CRM use completely hands-free. Users can access customer profiles, appointments, visit histories, or tasks at any time and can directly record new notes or updates. Travel times are used productively, spontaneous changes to the schedule can be easily integrated, and intelligent insights automatically provide relevant recommendations or warnings. This leaves more time for what matters most: customer relationships.
The key features of the voice assistant include:
• Voice-controlled access to SAP Sales Cloud data or other CRM systems
• Real-time updates of customer, visit, and task information
• Hands-free function, optimized for use in the car and on the go
• Seamless integration of the OpenAI Realtime Voice API for natural dialogues
• Secure data connectivity and synchronization with CRM environments
Sales excellence due to voice-controlled preparation
The solution combines technological innovation with practical applicability and supports both field staff and consumer goods manufacturers: Field staff can concentrate on customer contact, while manufacturers benefit from up-to-date data quality, consistent information, and faster decision-making processes.
With the AI Voice Assistant, we are creating a sustainable basis for efficient, flexible, and resource-saving sales processes. Experience the difference for your sales organization and the lasting relief for your field staff.